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Our Legal Terms for Pakistan Accounts

These terms set out how zh88app operates your account, handles your data, and applies policy across all transactions — including deposits via JazzCash, Easypaisa, and Raast. Access to the platform depends on local law and is available only where permitted in your eligible region.

Account eligibility rulesJazzCash, Easypaisa, Raast transaction scopeData retention policyContact path for legal queriesPakistan region access conditions
zh88app Our Legal Terms for Pakistan Accounts
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Policy questions, data requests, and account correction queries each have a direct contact path. Use the channel that matches what you need — our team routes legal queries separately from general account help so your request reaches the right person without delay.

Team online

Email for Policy Queries

Send data requests, correction notices, or terms questions to our dedicated legal contact address. We confirm receipt and respond in the order queries arrive.

Live Chat for Account Help

For account-level legal questions — such as why a JazzCash or Easypaisa transaction was flagged — our live chat team can pull your account record directly and advise.

Written Requests via Account Portal

Log into your account and submit a formal data access or deletion request through the account portal. Requests submitted this way are time-stamped and tracked automatically.

HOW WE HANDLE YOUR DATA

Data, Security and Account Transparency

Your account data is stored with encryption at rest. Payment credentials for JazzCash, Easypaisa, and Raast are never stored on our servers — those transactions route through the respective payment rail and only the confirmation reference is held on our side. Here is what that looks like in practice for four key areas.

Account Data Retention

We keep account records for as long as your account is active and for the period required under applicable policy. Closed accounts are subject to a data retention window before deletion.

Cookie Handling

Session cookies keep you logged in during a single visit. Analytics cookies are first-party only. You can clear them through your browser settings at any time without affecting your account.

Payment Data Scope

Raast, JazzCash, and Easypaisa transaction references are logged for withdrawal verification and dispute resolution only. No payment credential is stored after the transaction completes.

Who Can Request Changes

Only the registered account holder can submit a data correction or deletion request. Identity is verified via the OTP sent to your registered mobile number before any change is actioned.

Common Legal Questions About Your Account

These are the questions we receive most often about account policy, data rights, and how our terms apply in Pakistan. If yours is not here, use the legal contact email listed above.

No. Payment rail data is used only to process your transaction. The reference number is retained for dispute purposes; no credential or wallet PIN is stored on our side after a transfer completes.

Yes. Submit a data access request through your account portal or by emailing our legal contact address. We verify your identity via OTP first, then confirm the request in writing.

Your account is marked inactive and moves into a retention window required under applicable policy. After that window, account data is deleted. You can ask for a timeline when you submit your closure request.

Access depends on local law and is available only where local law permits. We do not make eligibility determinations on your behalf — you are responsible for checking your own local legal position.

Contact us via live chat or the account portal. Your identity is confirmed by OTP to your registered mobile number before any personal detail — name, contact, or wallet reference — is changed.

Material updates are sent to your registered contact. Continuing to use the platform after a notified change is treated as acceptance. We do not make retroactive changes without notice.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.